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The Right Plan At
The Right Price

We’ve got something for everyone! Packages start from FREE on SigningCloud and can be personalised to suit your business’ needs and wants.

Get The Job Done At The Right Price

Get started by selecting the ideal plan that suit your needs

Features
Free

RM0

/month
Pioneer

RM100

/month
Pro

RM500

/month
Plus Popular

RM1,000

/month
Premium

RM2,500

/month
Prime

Quote

Users & Document SigningUnlimited(Start enjoying limitless signing experience - no more restriction to user license for signer for no. of document to be signed using SigningCloud ID)
Document Creators1020100250750Customisable
Signatories Per Document410101010Customisable
Storage1GB20GB100GB250GB750GBCustomisable
Bulk Signing
Template152550150Customisable
Import Users and Contacts (CSV or AD)
Replace Signer
Support Electronic Document Management SystemAlfresco and SharePointAlfresco and SharePointCustomisable
API Integration
Log Retention7 Days3 Months3 Months6 Months1 Year1 Year
Service Level AgreementForum8/58/58/524/724/7
Add Ons
To Sign DSA (Malaysia Digital Signature Act 1997) Documents
Option 1 - Monthly Cert with unlimited DSA (Malaysia Digital Signature Act 1997) documentRM15/monthRM 10/monthRM 10/monthRM 10/monthRM 10/monthQuote
Option 2 - Per SignatureRM 3.50/signatureRM 2.50/signatureRM 2.50/signatureRM 2.50/signatureRM 2.50/signatureQuote
eKYC - Require once for every yearRM 3.50/eKYCRM 3.00/eKYCRM 3.00/eKYCRM 3.00/eKYCRM 3.00/eKYCQuote
SMS Credit for SMS OTP
SMSRM 30/100 SMSRM 20/100 SMSRM 20/100 SMSRM 20/100 SMSRM 20/100 SMSQuote

Free

RM0

/month

Features

Users & Document SigningUnlimited
Document Creators10
Signatories Per Document4
Storage1GB
Bulk Signing
Template1
Import Users and Contacts (CSV or AD)
Replace Signer
Support Electronic Document Management System
API Integration
Log Retention7 Days
Service Level AgreementForum

Add Ons

To Sign DSA (Malaysia Digital Signature Act 1997) Documents-
Option 1 - Monthly Cert with unlimited DSA (Malaysia Digital Signature Act 1997) documentRM15/month
Option 2 - Per SignatureRM 3.50/signature
eKYC - Require once for every yearRM 3.50/eKYC
SMS Credit for SMS OTP-
SMSRM 30/100 SMS

Pioneer

RM100

/month

Features

Users & Document SigningUnlimited
Document Creators20
Signatories Per Document10
Storage20GB
Bulk Signing
Template5
Import Users and Contacts (CSV or AD)
Replace Signer
Support Electronic Document Management System
API Integration
Log Retention3 Months
Service Level Agreement8/5

Add Ons

To Sign DSA (Malaysia Digital Signature Act 1997) Documents-
Option 1 - Monthly Cert with unlimited DSA (Malaysia Digital Signature Act 1997) documentRM 10/month
Option 2 - Per SignatureRM 2.50/signature
eKYC - Require once for every yearRM 3.00/eKYC
SMS Credit for SMS OTP-
SMSRM 20/100 SMS

Pro

RM500

/month

Features

Users & Document SigningUnlimited
Document Creators100
Signatories Per Document10
Storage100GB
Bulk Signing
Template25
Import Users and Contacts (CSV or AD)
Replace Signer
Support Electronic Document Management System
API Integration
Log Retention3 Months
Service Level Agreement8/5

Add Ons

To Sign DSA (Malaysia Digital Signature Act 1997) Documents-
Option 1 - Monthly Cert with unlimited DSA (Malaysia Digital Signature Act 1997) documentRM 10/month
Option 2 - Per SignatureRM 2.50/signature
eKYC - Require once for every yearRM 3.00/eKYC
SMS Credit for SMS OTP-
SMSRM 20/100 SMS

Plus Popular

RM1,000

/month

Features

Users & Document SigningUnlimited
Document Creators250
Signatories Per Document10
Storage250GB
Bulk Signing
Template50
Import Users and Contacts (CSV or AD)
Replace Signer
Support Electronic Document Management SystemAlfresco and SharePoint
API Integration
Log Retention6 Months
Service Level Agreement8/5

Add Ons

To Sign DSA (Malaysia Digital Signature Act 1997) Documents-
Option 1 - Monthly Cert with unlimited DSA (Malaysia Digital Signature Act 1997) documentRM 10/month
Option 2 - Per SignatureRM 2.50/signature
eKYC - Require once for every yearRM 3.00/eKYC
SMS Credit for SMS OTP-
SMSRM 20/100 SMS

Premium

RM2,500

/month

Features

Users & Document SigningUnlimited
Document Creators750
Signatories Per Document10
Storage750GB
Bulk Signing
Template150
Import Users and Contacts (CSV or AD)
Replace Signer
Support Electronic Document Management SystemAlfresco and SharePoint
API Integration
Log Retention1 Year
Service Level Agreement24/7

Add Ons

To Sign DSA (Malaysia Digital Signature Act 1997) Documents-
Option 1 - Monthly Cert with unlimited DSA (Malaysia Digital Signature Act 1997) documentRM 10/month
Option 2 - Per SignatureRM 2.50/signature
eKYC - Require once for every yearRM 3.00/eKYC
SMS Credit for SMS OTP-
SMSRM 20/100 SMS

Prime

Quote

Features

Users & Document SigningUnlimited
Document CreatorsCustomisable
Signatories Per DocumentCustomisable
StorageCustomisable
Bulk Signing
TemplateCustomisable
Import Users and Contacts (CSV or AD)
Replace Signer
Support Electronic Document Management SystemCustomisable
API Integration
Log Retention1 Year
Service Level Agreement24/7

Add Ons

To Sign DSA (Malaysia Digital Signature Act 1997) Documents-
Option 1 - Monthly Cert with unlimited DSA (Malaysia Digital Signature Act 1997) documentQuote
Option 2 - Per SignatureQuote
eKYC - Require once for every yearQuote
SMS Credit for SMS OTP-
SMSQuote

Frequently Asked Questions

Need-to-know information to get you started

1. What is a digital signature?

A digital signature is an e-signature mechanism that is built based on Public Key Cryptography, whereby it facilitates a reliable mathematical scheme for verifying the authenticity and integrity of a signed document based on the digital certificate or digital ID of the signers.

2. What is a qualified digital signature?

A document that is signed with a qualified digital signature essentially means that the document was signed using a digital certificate or digital ID that was issued by a trusted entity/Certificate Authority (CA) which is recognised by local jurisdiction or law. Such signatures may achieve non-repudiation and in the event of a future dispute, the parties of the qualified digital signatures may be protected under local laws and regulations. In instances of dispute, the trusted entity/CA may be invited as forensic witnesses with evidence to prove that the identity of the signer is valid and was signed in accordance with the law.

3. What is an electronic signature?

An e-signature or electronic signature is a legal way to get consent or approval for electronic documents or forms. It can replace a traditional ink signature in virtually any process.

4. What is the difference between digital signatures and e-signatures?

An electronic signature is simply a signature that is a digitised version of your handwritten signature, with or without identity corroboration. A digital signature on the other hand is a type of electronic signature that uses certificate-based IDs to verify a signature’s validity. The signature will also be constructed based on Public Key Cryptography. Digital signatures have proven to be more reliable with stronger security measures and its ability to achieve non-repudiation.

5. How safe are digital signatures vs. traditional ink signatures

An electronic signature or e-signature carries as much weight as a traditional wet-ink signature signed with pen and paper. Many countries may have already recognised it based on their respective guidelines and regulations such as eIDAS in the European Union, NIST-DSS in the USA or ZertES in Switzerland, and ECA and DSA in Malaysia. Generally speaking, digital signatures are possibly much more secure compared to traditional ink signatures due to the technology advancements in digital signatures. A digitally-signed document may be able to achieve the 4 trust pillars (authenticity, integrity, privacy and non-repudiation) supported with protected audit trails.

6. Do digital signatures replace traditional ink signatures?

Yes, but it is subject to local jurisdiction and law – so long as the e-signatures are legally recognised and protected, they have the same legal weight as traditional ink signatures. As per the Electronic Signatures in Global and National Commerce Act, otherwise known as the “ESIGN Act,” electronic signatures have the same legal standing as traditional signatures.

7. What is SigningCloud?

SigningCloud is a secured digital signing solution that was engineered based on Public Key Cryptography with options to perform digital signing either using SigningCloud ID or an ID issued by a trusted Certificate Authority (CA). signingcloud.com is the cloud-hosted digital signing as a service platform that was designed to provide a seamless user experiences at highly affordable price – aimed at promoting the mass adoption of secure digital signatures. SigningCloud’s vision is to be a renowned universal digital signing platform that can support as many trusted CAs and eKYC service providers as possible. In the near and far future, we hope to support cross-borders digital signatures. Signing Cloud Sdn Bhd who developed and owns the IP of SigningCloud, is a subsidiary of Securemetric Bhd, a public listed company in Malaysia.

8. What are the features of SigningCloud?

SigningCloud provides our users all you need to start rolling out digital signatures for your organisation. You can start enjoying a limitless digital signing experience by simply signing up for a Free Account or get more benefits with any of our retail packages that best suit your usage requirements. It comprises all the needed functionalities as a secure digital signing portal which include but are not limited to the following:-

Admin

  • User Management
  • Company Profile Management
  • Certificate Management
  • Log and Report Management
  • Integration Setti.ng
  • Subscription


Document Creator

  • Personal Profile Management
  • Manage Contact List
  • Create Document
  • Sign Documents


Signer

  • Personal Profile Management
  • Manage Contact List
  • Sign Documents

For organisations who wish to integrate digital signing into any of your existing business applications, we do offer API Integration. Feel free to reach out to us to request for a Developer Demo today!

9. What types of step-up authentication methods are available on SigningCloud?

Below are the available authentications methods on SigningCloud:

SMS Verification

SMS verification works by sending an SMS message containing a one-time code of 6-digits to the user’s registered phone number. The user can then enter the SMS code onto the app or the SigningCloud web portal to confirm that they are the recipient of the SMS message who will then be authorised to place the digital signature.

 

OTP Verification

During the signing process, the signer may retrieve their unique OTP code from their mobile app. This process removes the possibility of a user or signer registering an account with a fake email address and/or mobile number. The verification code will be shown in the mobile application’s OTP tab at the default dashboard. This unique OTP code will be refreshed and changed every 60 seconds on the app.

 

Push Verification

Push verification is a mobile-centric verification method whereby the service provider sends the user a notification over the most secured available communication channel. The user responds to the challenge by performing an action to verify their identity in accordance with the user’s supported authentication method on their phone.

An Android user may have to verify through fingerprint verification whereas an iOS user will have to verify through Face ID or Touch ID to proceed.

10. What is Two-Factor Authentication (2FA) and why is it important?

Two-Factor Authentication (2FA) works by adding an additional layer of security to users’ online accounts, i.e. What You Know (user name and password) + What You Have (2FA)).  It requires an additional login credential — beyond just the username and password — to gain account access and obtaining that second credential requires access to something specific that belongs to the user. This process ensures the identity of the signer is verified before they are granted the right to place a digital signatures.

11. Is the signer required to have a SigningCloud account in order to sign documents?

Yes, all users are required to register with SigningCloud in order to view, receive and sign documents. This is because SigningCloud only supports Public Key Cryptography type of signatures which require signers to perform e-signatures which will be tied to the signer’s verified digital ID or digital certificate. To simplify things for our first-time users, SigningCloud has incorporated a seamless signup process into the signature request; hence, if you’re sending a document for signing to someone who has yet to sign up, the recipient may simply follow a few simple extra steps during the document signing process. This will allow first-time signers to complete their signup process, review the document and sign with ease.

12. What are the document types that are supported by SigningCloud?

The file types supported on the SigningCloud platform are listed as below: 

  • Microsoft Word (.doc and .docx)
  • Microsoft Excel (.xls and .xlsx)
  • Microsoft PowerPoint (.ppt and .pptx)
  • Portable Document Format or PDF (.pdf) 
  • plain text (.txt)
13. I have a document that includes the signatures of the other signers, am I allow to re-upload it onto SigningCloud so that I may sign it?

Unfortunately, to protect the validity of the document, all re-uploaded documents that contain existing signatures will be removed to protect the identity of each signer as well as to ensure that the validity of the CA certs comply with the signatures.

14. Is there a limit to the number of documents that can be uploaded while creating working documents to sign?

No, you can enjoy unlimited document uploads and e-signing using SigningCloud ID. In the event if you’re required to perform a Qualified Digital Signature (a DSA-compliant signature), additional costs for the use of a trusted CA will be applied.

15. Is there a limit to the number of users that can be enrolled under my company account?

One of SigningCloud’s amazing features is it allows Unlimited Signers which means you can enroll as many signers as you wish. However, the number of Document Creators (those that create/upload documents for signing) that are allowed is subject to the package you choose. Each company account is only allowed to have one Admin.

16. I have a default signature on SigningCloud, am I allowed to change it anytime?

Sure, you can change your default signature from time to time when you needed to. Here’s how:
Go to your SigningCloud Mobile App > Signature Setting, press on the signature image and you can change your signature either by taking a picture, uploading one from your photo gallery or by simply scribbling your signature on your screen.
OR
Visit the SigningCloud Web Portal > Profile at Quick Access > Edit Signature and start amending your signature to your liking.